This Service Policy describes the practical workflow for accepted Eastern Passage bookings.
Start with a short private email describing what is happening, what is at stake, and why the moment matters now. We review the request before booking. An enquiry is not a confirmed service until we have accepted the case in writing and payment has been completed.
After payment, we request the personalization information needed for preparation. This may include the client's full name, date of birth, current residential address, a recent photograph, and additional case-specific details. Please provide accurate information and do not submit another person's personal information or photograph unless you are authorized to do so.
The service is physically prepared and carried out in China. The complete process typically runs for around 120 minutes from preparation through completion, with multiple participants working together across the ritual sequence. Exact timing, number of participants, materials, and sequence may vary according to the accepted case and practitioner requirements.
Requested dates and timing are subject to confirmation. We will make reasonable efforts to accommodate important transaction, showing, launch, negotiation, or closing windows, but we do not guarantee a particular clock time unless explicitly confirmed in writing.
The standard private completion package normally includes:
The completion package is designed to document the service. It is not intended to provide continuous recording of the entire ritual.
Before personalized preparation or practitioner scheduling begins, cancellation may be requested and the service fee may be refunded, less any non-refundable payment-processing charges where applicable. Once personalized preparation, materials, or practitioner scheduling have begun, payments are generally non-refundable. If we cannot fulfill an accepted and paid service, the amount paid for the unperformed service will be refunded.
If a completion file is missing, corrupted, or inaccessible, contact us and we will make reasonable efforts to re-send or replace the affected digital file. Dissatisfaction with a business, financial, transaction, or personal outcome is not a delivery defect and does not create a right to repeat performance or refund.
Client-specific materials are handled privately by default. Public use of identifiable client information, photographs, or completion materials requires separate permission. Website examples are privacy-redacted.
The purchased service is the preparation, performance, and private documentation of the ritual itself. No sale, closing, financing, investment, business, relationship, health, or other external result is guaranteed.
Service questions may be sent to private@easternpassagehouse.com.